Personal Injury · Video Insight

3 Things You Should never say to an insurance adjuster

Three sentences that can cost you a claim — and why the friendly call asking for a recorded statement is the one to refuse.

What to expect

  • Never say you're okay
  • Never say anything about fault
  • Never give a recorded statement

Here are three things you should never say to an insurance adjuster after an accident.

Why "I'm okay" is the wrong answer in the moment, why fault is not yours to concede, and what a recorded statement is really being collected for.

Video insight

This content is for general educational purposes only and is not legal advice. Court procedures, timelines and circumstances vary by case and jurisdiction.

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Here are three things you should never say to an insurance adjuster after an accident. Number one: don't ever say you're okay. Even if you feel fine in the moment, keep in mind that after an accident you probably are packed with adrenaline. And once that adrenaline wears off, you may actually understand how you feel much better. So don't say anything about how you're feeling until you really understand what your injuries look like. Number two: don't ever say anything about fault. Fault is a legal determination, and you should not give the insurance company any ammo they don't deserve. Instead of trying to guess who's at fault, always call the police. No matter how big or small the accident is, let them come out, prepare a report, and determine who is actually at fault. Number three: don't ever give a recorded statement without first talking to an attorney. The insurance adjuster will call you, be friendly, and ask you to provide a recorded statement. But remember, you have no obligation to do so, and anything you say in that statement can and will be used against you. You may innocently say something wrong during the statement, and that can be used to make you out to look like a liar, or say you're really not that injured. So before providing a recorded statement, make sure you talk to an attorney about your rights.

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Here are three things you should never say to an insurance adjuster after an accident. Number one: don't ever say you're okay. Even if you feel fine in the mom...

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